Refund Policy

We offer a 30-day money-back guarantee on the ETSHERE business subscription (SEK 499 per month). If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your first payment for a subscription and to any renewal payment you were not expecting.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all ETSHERE orders. You can request a refund in two ways:

• Go to paddle.net and look up your order using the email address you paid with; or
• contact our support team from the Billing section in the app, and we will raise it with Paddle for you.

What happens next

Approved refunds are returned to the original payment method. Paddle handles refunds and all related customer service. If your subscription is refunded and no renewal is due, your access to the owner and staff features ends when the refunded period ends.

Subscriptions and cancellation

You can cancel your subscription at any time from the Billing section in the app. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.

Customers who book appointments

Making a booking with a business on ETSHERE is always free and never involves a payment through ETSHERE, so this refund policy concerns the business subscription only. If you have paid a business directly for its services, any refund is between you and that business.